This course is designed to enhance people managers’ communication and interpersonal skills, empowering them to engage in meaningful and impactful conversations. In this course, participants will learn the art of feedforward conversations, a forward-thinking approach that focuses on personal and professional growth, fostering positive change, and building stronger relationships.

Through a combination of theoretical knowledge and practical exercises, this course will equip people managers with the tools and techniques to initiate and navigate feedforward conversations in various contexts effectively. Participants are introduced to the core principles of feedforward communication, including active listening, empathy, radical candor, constructive feedback, and coaching to create an environment that promotes growth and collaboration.

Key Course Highlights:

  • Understanding Feedforward Conversations: Gain a comprehensive understanding of feedforward conversations, their benefits, and how they differ from traditional feedback and coaching approaches. Explore the psychology behind effective communication and its impact on personal and professional growth.
  • Active Listening and Empathy: Develop active listening skills and learn to empathize with others. Discover how to create a safe and non-judgmental space for meaningful conversations, allowing for radical candor and constructive exchanges.
  • Constructive Feedback Techniques: Learn to provide constructive feedback that focuses on future-oriented solutions rather than dwelling on the past. Explore various techniques for delivering feedback effectively and respectfully, ensuring it is well-received and leads to positive outcomes.
  • Building Stronger Relationships: Discover how feedforward conversations can strengthen relationships, improve team dynamics, and foster a culture of continuous improvement. Learn to leverage communication as a catalyst for personal and professional growth.
  • Practice and Application: Engage in practical exercises, role plays, and case studies to reinforce understanding and application of feedforward conversations.

By the end of this course, people managers will have gained the confidence and expertise to initiate and engage in feedforward conversations, unlocking the potential for growth and transformation in their personal and professional lives. Develop the skills to build stronger relationships, facilitate positive change, and become a catalyst for success in any conversation.

Length of Course: 3 hours

Delivery: In-Person, Virtual, or Hybrid

Target Audience: People Managers